Now that your OpenVPN connection works, you need to disable certain services on the VPN interface.
Move your mouse to the lower left corner and click on the Windows button to open the start menu.
Select Network and Internet.
In the left menu select VPN and then Change Adapter Options.
The list of available Network Connections is shown.
Right-click on the one with the device name Viscosity Virtual Adapter V9.1 to open its context menu and select Properties.
On the Networking tab, uncheck all items but Internet Protocol Version 4 (TCP/IPv4).
Close the properties window by clicking OK.
If you experience any problem after using this guide, please check our Problem Guide and the FAQ first.
An overview of the OpenVPN settings detailing technical aspects a bit more in depth and some tweaks is available here.
This guides configuration connects your client to our OpenVPN service via UDP. As outlined in the OpenVPN settings, connecting via TCP and/or to different ports is also supported.
TCP is needed if you have to go through a HTTP proxy to reach our servers or if your provider rate-limits UDP connections on port 1194.
If your problem is still not solved please visit the online chat or use the Help Wizard to contact the support.